Community Outreach Worker - Intake Crisis Response Services


Reporting to the Manager of Addiction Services, the Community Outreach Worker works as a member of a multidisciplinary team to intake, triageand crisis response services for inpatients and outpatients within mental health, addictions, acute care, and the hospital emergency departments. Working district wide with key stakeholders, and in consultation with the CRS/Intake team, the Community Outreach Worker plans, implements and evaluates services and activities for developing coordinated and responsive services to individuals and their families across the lifespan who are affected by a broad range of substance abuse and gambling  and mental health related crisis.

The Community Outreach Worker ensures that the principles and practices that guide the District Health Authority such as the vision, mission, values, strategic directions, ethics, safety, quality, partnerships and interprofessional collaboration are integrated within the support that is provided by the work that they do and through the messages they deliver.


  • Baccalaureate degree in Social Work or Nursing and minimum one year related
  • Registration/licensure (or eligibility) with NS Association of Social Workers or the College of Registered Nurses of NS.
  • Valid driver’s license and access to a reliable vehicle
  • Ability to work within Microsoft Office Suite.
  • Ability to use general office equipment and audiovisual equipment.
  • Minimum two years recent related experience
  • Knowledge of a community-based approach to service delivery
  • Demonstrated knowledge of population health
  • Demonstrated understanding of family and social networks as systems/emotional units.
  • Demonstrated understanding of health promotion theory and practice.
  • Knowledge of a community-based approach to service delivery.
  • Motivated with a strong customer service orientation building solid health care client/partner relationships
  • Demonstrated ability to synthesize information, problem solve and utilize good judgment in decision making
  • Demonstrated commitment to quality improvement initiatives and evidence based practice
  • Commitment to promoting a culture that supports safety, ethical practices and organizational health
  • Demonstrated accountability
  • Demonstrated attention to detail
  • Demonstrated commitment to ongoing learning and professional development.
  • Demonstrated ability to work under pressure to handle multiple projects concurrently and maintain personal health and to meet deadlines.
  • Demonstrated ability to communicate effectively both orally and in writing.
  • Demonstrated good attendance in current and past employment;
  • Exemplary work history as demonstrated in current and past employment;
  • Physical capabilities to perform the duties of the position.
  • Travel will be required.

PREFERRED (consider an asset):

  • Experience in Intake-Crisis Response Services
  • Ability to communicate in both French and English


Position to commence as soon as a suitable candidate is selected

Offers of employment contingent upon successful applicant providing a satisfactory Criminal Records Check as well as a Child Abuse Registry Check.

AVDHA has a smoke free and scent reduced environment policy.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.